Built the IT Systems Operations function from the ground up, managing 6 ICs
Helped grow the IT organization from 7 to 80+ employees as a member of the Core Hiring Team
Scaled run-state & resource processes through hypergrowth
IAM Administrator across Entra (SSO/SCIM) and User Lifecycle
Systems admin & ops across Entra, Google Workspace, Slack Grid, Jamf, Atlassian, GitHub, Terraform (IaC), and Notion
Implemented and governed ITIL & Agile across XFN teams via JSM, Jira, and Incident.io
Led M&A integration and implementation for IT Systems and Services: Federated Access, endpoints, and collaboration stacks unified for day-one business continuity
Supported special projects across Research IP, Hardware Engineering, and Enterprise Security
Led strategic adoption of native and third-party AI capabilities across the SaaS ecosystem, integrating tools such as JetBrains AI, Gemini, Atlassian Rovo, Asana AI Studio, and OpenAI orchestration platforms into enterprise workflows
Sep '22 – Nov '23
Lead, Information Technology
NextdoorSan Francisco, CA
Head of Corporate IT; managed a team of 5 engineers
Owned operations, client engineering, procurement, and budget
Led Okta OIE migration, IGA, Device Trust, and Zero Touch
Established a Global IT Service Model for Help Desk, ITAD/ITAM, Office Buildouts/AV and Network Support Programs
Spearheaded SaaS portfolio consolidation and ChatGPT Playground rollout
Executed NYC & London site buildouts and full RTO program
Dec '18 – Sep '22
IT Technical Program Manager · Atlassian Admin
DoorDashSan Francisco, CA
Principal TPM for IT & CorpSec; led Scrum, OKRs, and SLAs
Standardized ITIL programs, runbooks, and agile models
Ran onboarding, offboarding, ITAD, and asset management
Authored the internal knowledge base and technical runbooks
'11 – '14
Technical Support Specialist · QA · Trainer
HuluSanta Monica, CA
First exposure to SaaS operations via Zendesk ITSM
Moderated Hulu Support Twitter, Facebook, and forums
QA'd mobile and living-room apps; liaised with dev teams
Trained new hires; voted best Mentor by Hulu CS staff
'08 – '11
Sales Specialist · Certified Software Trainer
AppleLos Angeles, CA
Generated $500K+ in Hardware and Pro software revenue
Certified trainer: Final Cut Pro, Aperture, OS X, iLife, iWork
Mentored new hires on Apple Steps of Service
Performed screen, RAM, and drive repairs and upgrades
Projects
Spearheaded rollout of enterprise AI productivity ecosystem (ChatGPT Enterprise, GitHub Copilot, Gemini, Claude, Notion AI, Atlassian Intelligence/Rovo), operationalizing AI across IT, Security, and GTM workflows
Led IT M&A integration at DoorDash (Caviar) and OpenAI (io), delivering business continuity with Federated Access and core workspace migrations across Slack, G-Suite, and Notion
Phased in Zero Trust (BeyondCorp Enterprise) and workforce virtualization across a global workforce
Implemented Okta Identity Governance (IGA) and self-service access for faster access management and User Access Reviews (UARs)
Established vendor risk, access governance, and security policy across SSO, SCIM, and SIEM
Designed, built, and scaled enterprise ITIL operations across IT, HR, Workplace, Security, Legal, and Finance, standardizing Service Request, Incident, and Change Management for unified, automated service delivery with Atlassian, ServiceNow, Incident.io, and PagerDuty